CRM Strategy - Customer Relationship Management Strategy

CRM Strategy Planning

 

CRM KIT CONTENTS

 

The CRM Presentation

An outstanding introduction for both beginners and seasoned practitioners.

 

Service Level Requirements

This is a  unique template to help define service level requirements

 

The CRM Reference Sheets

The key guidance points for Customer Relationship Management distilled into a ready reference.

 

An SLA

A comprehensive and detailed template for a service level agreement. 

 

Service Level Contract

A formal contract for a service level agreement

 

CRM Governance

A detailed introduction to using ITIL for service management. 

 

CRM Implementation Plan

Strategy and process document for the adoption of CRM

 

Audit Kit

Excel based questionnaire and reporting using ITIL

 

Six Sigma Reference

Reference and fact sheets to explain the six sigma approach

 

 



 

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The CRM Best Practice Kit

CRM and Customer Relationship Management Kit

Comprising all the items described on this web site! 

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$US 199

 

 



Customer Relationship Management Strategy

This excellent document provides nothing less than a high level strategy for the adoption of CRM for an organization, including the various architectures and processes.. The following pages are intended to demonstrate the quality and depth of this offering:

 

CRM Startegy

 

 

Customer Relationship Management Strategy

 

 

 

 

Return To Contents

 

 

 

 

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The full kit can downloaded straight to your PC for just $199. Visit the CRM purchasing page for details.

 

 

 

 

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CRM Strategy