CRM MANAGEMENT KIT CONTENTS
An outstanding introduction for both beginners and seasoned practitioners.
This is a unique template to help define service level requirements
The key guidance points for Customer Relationship Management distilled into a ready reference.
A comprehensive and detailed template for a service level agreement.
A formal contract for a service level agreement
A detailed introduction to using ITIL for service management.
Strategy and process document for the adoption of CRM
Excel based questionnaire and reporting using ITIL
Reference and fact sheets to explain the six sigma approach
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The CRM Management Best Practice Kit
Comprising all the items described on this web site!
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Customer Relationship Management System
This is a 'ready reference' overview of CRM: clear issues and points described concisely, forming a very useful roadmap document.. The following pages are intended to demonstrate the quality and depth of this offering:
PURCHASE THE CRM BEST PRACTICE KIT
The full kit can downloaded straight to your PC for just $199. Visit the CRM purchasing page for details.
CRM Management